ACET support is undertaken by corrosion and inspection personnel with an in depth knowledge of the industry as well as the product and its various modules.
The ACET support team can be contacted in several ways, the preferred option being via our dedicated e-mail support address and help desk.
The same high level of support is available to each and every ACET user.
This is achieved through standard working day access via telephone and e-mail, with the ACET Help Desk being available 24 hours a day.
The ACET Help Desk system is a web based help/ticket system used in support of the ACET Department suite of software products.
The Help Desk is available from the following web address http://acethelp.oceaneering.com
Help Desk Benefits
The Help Desk system offers certain advantages over a standard email support system including:
- Each Ticket retains the history of dialogue between the user and the ACET team.
- All tickets raised by a user are retained as a permanent record.
- Each Ticket can be assigned a priority.
- Automated responses are sent on Ticket receipt, assignation and update.
Each user gains access to the system through a user ID and password. In order to receive your ID and password please contact ACET Support: acet_support@oceaneering.com