The ACET team have developed a Help Desk System - AIMS (Action Information and Management System) in support of the many aspects associated with maintaining ACET in a world market. Effectively the three existing support databases have been brought together to give a more comprehensive and centralised Help System.

AIMS has three main components as follows:

User Tracking

The User Tracking component incorporates the following:

· Users Details
· Clients Details
· Training Information
· User Group Sessions

Action Tracking

The Action Tracking component incorporates the following:

· Feedback
· Testing
· Change Control
· Team Actions
· Team Work Priorities

Database Tracking

The Database Tracking component incorporates the following:

· Database Specific Work
· System Upgrades